Experience Management | J2 Merchandising


Experience Management

Manage every aspect of your customer’s experience — from visual merchandising to seasonal roll-outs and customer events.

Create memorable brand experiences.

Brands are defined by how people experience them. J2 can create and manage a 360° customer experience that drives sales and increases your brand’s exposure.

  • Brand Specialists

    J2 connects luxury fashion brands with highly-trained brand specialists. Each brand specialist is hand-picked because of their passion and knowledge of the brand and is responsible for defining, shaping and overseeing every aspect of the customer experience.

    J2’s Brand Specialists services include:

    • Recruitment, Hiring & Management
    • Daily Operations Management
    • Visual Merchandising
    • Stock Replenishment
    • Product Knowledge Ambassadors
    • Personal Shopping for Customers
    • Sales Training
    • Hosting of Special Events
  • Brand Strategy

    A clear and well-executed brand strategy is key to hitting your long-term business objectives. J2 helps top fashion brands define a strategy that aligns with their goals, establish key performance metrics and execute that strategy at a national level. Once the strategy is put to work, J2 works closely with clients to measure its performance.

    The J2 Brand Strategy Process:

    • Site Survey
    • Competitive Audit
    • Marketing Audit
    • Strategic Recommendations, including:
    • Floor layout
    • Fixture capacity
    • Buying strategy (product assortment)
    • Visual strategy
    • Visual merchandising
    • Real-Time Reporting
    • Weekly Sales Analysis
  • Mystery Shoppers

    Receive unbiased evaluations of your brand’s experience. Mystery shoppers provide detailed and confidential reports on customer service, visual merchandising, brand consistency and cleanliness.

Meet with us.

Call 416.371.9203, email info@j2merchandising.com or fill out the form below.

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